Jitbit Helpdesk Reinvented for Better Support
About Jitbit
Jitbit provides help desk software and ticketing systems for IT and customer support teams, focusing on simplicity, speed, and affordability. They offer cloud-based and on-premise solutions, automation tools, reporting, and integrations with platforms like Slack and Jira. With mobile app support, Jitbit helps teams resolve tickets efficiently.
The challenge
Jitbit needed to modernize its help desk platform. Outdated navigation, limited accessibility, and weak mobile support were creating friction for thousands of users. The task was to redesign the experience—introducing light and dark modes, improving readability, and streamlining user flows—without disrupting the core workflows their customers relied on.
Quote Source
“It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Whatever it is, the way you tell your story online can make all the difference.”
Key Obstacles:
A significant portion of users resisted change, valuing familiarity over innovation.
Complex workflows needed to remain efficient during and after the redesign.
An incremental, opt-in rollout strategy was critical for success.
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